PPG Report 2014-2015

North Yorkshire and Humber Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template

Practice Name: Central Surgery and The Village Surgery, Goxhill

Practice Code: B81005

Signed on behalf of practice: Date: 16/03/2015

Signed on behalf of PPG: Date:

1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

Does the Practice have a PPG? YES
Method of engagement with PPG: Face to face, Email, Other (please specify) Face to face and E-mail.
Number of members of PPG: Five with three vacant positions to be filled.
Detail the gender mix of practice population and PPG:

%

Male

Female

Practice

 

 

PPG

40

60

 Detail of age mix of practice population and PPG:

%

<16

17-24

25-34

35-44

45-54

55-64

65-74

> 75

Practice

18.27

8.49

10.28

11.85

15.72

13.68

12.84

8.87

PPG

 

 

 

 

40

20

40

 

Detail the ethnic background of your practice population and PRG:

%

White

Mixed/ multiple ethnic groups

 

British

Irish

Gypsy or Irish traveller

Other white

White &black Caribbean

White &black African

White &Asian

Other mixed

Practice

94.01

0.16

0.02

1.29

0.02

0.04

0.08

0.22

PPG

100

 

 

 

 

 

 

 

%

Asian/Asian British

Black/African/Caribbean/Black British

Other

 

Indian

Paki-
stani

Bang-
ladeshi

Chinese

Other
Asian

African

Carib-
bean


Other Black

Arab

Any
other

Practice

0.03

0.02

0.01

0.29

0.11

0.03

0.02

0.05

0.01

3.59

PPG

 

 

 

 

 

 

 

 

 

 

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

In order to ensure that the Patient Participation Group is representative of the practice population, initial invitations to join were sent alongside patient questionnaires from 2011-2013, equating to 3000 patients aged 14 and above selected at random (approximately 20% of patients registered). Vacancies are now advertised amongst Patient Forum.

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?

e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? NO

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

2. Review of patient feedback

Outline the sources of feedback that were reviewed during the year:

  • Friends and family
  • NHS Choices
  • Anonymous comments via website
  • Suggestion boxes placed in each surgery
  • Feedback via Patient Forum

How frequently were these reviewed with the PRG?

Bi-Monthly

3. Action plan priority areas and implementation

Priority Area 1

Description of priority area:

Access of appointments / Access for working patients

What actions were taken to address the priority?

  • Employment of a Nurse Practitioner
  • Taking part in Productive General Practice to assess demand against availability
  • Continuation of the Rapid Access Clinic

Result of actions and impact on patients and carers (including how publicised):

  • Improved same day access (average on Rapid Access clinic gradually improving)
  • Better minor ailment management via Nurse Practitioner- less inappropriate appointments for GPs
  • Productive General Practice review still pending
  • Actions published via website, display board in reception and, dependent if appropriate, the quarterly newsletter

Priority Area 2

Description of priority area:

Customer care issues

What actions were taken to address the priority?

  • Additional training provided, with annual updates required as a refresher for existing staff and training for new staff
  • Reception protocol introduced

Result of actions and impact on patients and carers (including how publicised):

  • Positive feedback from the CQC inspection questionnaires highlighting the improvement
  • CQC feedback pending being published; awaiting confirmed report

Priority Area 3

Description of priority area:

Extended hours

What actions were taken to address the priority?

Still under discussion for implementation in Spring/Summer 2015

Result of actions and impact on patients and carers (including how publicised):

Not applicable

Progress on previous years

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

As a result from feedback from the survey and priority areas identified by the patient participation group during 2013-2014, the following areas have been focused on, resulting in the following:

  • Average amount of patients needing to be seen via Rapid Access decreased
  • Amount of calls and time taken to answer them in the morning improved
  • Online booking now available from 6.30am to improve accessibility for those working
  • Productive General Practice reviews in place to look at potentially allowing forward booked appointments for all patients
  • Friends and Family test allowing for more ‘real time’ feedback which action can be taken against accordingly if needed
  • An e-mail service has been set up for patients to receive regular updates in relation to the practice and for any non-urgent enquiries

4. PPG Sign Off

Report signed off by PPG: YES/NO

Date of sign off:

How has the practice engaged with the PPG:

How has the practice made efforts to engage with seldom heard groups in the practice population?

Has the practice received patient and Carer feedback from a variety of sources?

Was the PPG involved in the agreement of priority areas and the resulting action plan?

How has the service offered to patients and carers improved as a result of the implementation of the action plan?

Do you have any other comments about the PPG or practice in relation to this area of work?

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Main Surgery - Central Surgery, King Street, Barton upon Humber, North Lincolnshire , DN18 5ER
  • Telephone 01652 636600
The Surgery - St Nicholas School, Ulceby, DN39 6TB
  • Telephone 01652 636600
The Village Surgery - Howe Lane, , Goxhill, DN19 7JD
  • Telephone 01469 532617
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