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About the Practice

These are the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you unsure of anything.

Our Responsibilities To You

We are committed to giving you the best possible service.


People involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctors’ names are indicated on their surgery rooms.

Waiting Time

We run an appointment system in this practice. You will be given a time at which the doctor or nurse expects to see you. You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay.


We will try to answer the telephone promptly and to ensure that there are sufficient staff available to do this.

Test Results

If you have undergone tests or x-rays ordered by the practice, you should ensure that you collect the results either by phoning for them or attending the practice. Please contact the surgery in relation to any results, on 01652 636600 option 4 after 10am.


Central Surgery recognises that many individuals and communities experience unlawful and unfair discrimination on the grounds of their gender (including transgender and transsexual people), relationship or marital status, race or ethnicity, disability, sexual orientation, age, health status, language, background, faith or religious belief, physical appearance and political opinions.

We believe that equality for all is a basic human right and actively oppose all forms of unlawful and unfair discrimination and are striving to promote and reflect that diversity within our organisation.


We will give you full information about the services we offer. Every effort will be made to ensure that you receive information which directly affects your health and the care being offered.

Health Promotion

The practice will offer patients advice and information on steps they can take to promote good health and avoid illness and self-help which can be undertaken without reference to a doctor in the case of minor ailments.

Health Records

You have the right to see your health records, subject to limitations in the law. Such records are kept confidential at all times. The practice has a Code of Practice for the confidentiality of all information pertaining to individual patients, whether on paper, computer discs, print outs or any other format. All NHS employees have a common law duty to maintain strict patient confidentiality and a contractual obligation to follow confidentiality procedures. Disclosure of personal information to third parties is on a strict “need to know” basis. Only the minimum necessary information is disclosed. It will be anonymised where the recipient does not need to know the person’s identity, for example when the patient information is required in connection with the contracting and purchasing of healthcare for the Primary Care Trust Finance and Commissioning Department for training, Audit or research purposes. Where it is necessary to identify the patient, consent must be obtained for the patient’s records to be used for this purpose.

Patient Access to their GP Record

Patients who have registered for online services will be able to see a summary of information from their record relating to allergies and sensitivities, acute medication issued in the past 12 months, current repeat medication list and past repeat medication discontinued in the past 6 months.

GP2GP Record Transfers

GP2GP enables patients’ electronic health records to be transferred directly and securely between GP practices. It improves patient care as GPs will usually have full and detailed medical records available to them for a new patient’s first consultation.

There is a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (not for temporary registration).

Your Responsibilities To Us

Help Us To Help You

Please let us know if you change your name, address or telephone number. We do now require proof of your new address details.

Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. Otherwise other patients may have to wait longer.

We need help too. Please ask for home visits by the doctor only when the person is too ill to visit the surgery.

Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters.

Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.

We ask that you treat the doctors and practice staff with courtesy and respect.

Try to make use of online services like SystmOnline and AccRX rather than ringing

Please read our practice booklet. This will help you to get the best out of the services we offer. It is important that you understand the information given to you. Please ask us questions if you are unsure of anything.

Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice - please act upon it.

Declaration of Earnings

The average pay for GPs working in Central Surgery in the last financial year was £52,567 before tax and National Insurance. This is for 6 full time GPs, 2 part time GPs and 1 locum GP who worked in the Practice for more than 6 months.

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