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You Said... We Did

"you do not have a text service to remind me of when my appointment is."

We now have a text service available. 

“There are not enough Doctors available.” & " There are too many Locum Doctors.”

We have employed two new Doctors.

“I am concerned at the lack of information sent to a patient, when changes are made.”

We now create a quarterly newsletter, which you can pick up from both surgeries and the local chemists, that contains all up to date information.

“I would like to ring Goxhill Surgery direct for appointments.”

We have released Goxhill Surgery’s telephone number, so that patients’ can phone there directly on 01469 532617.

“It can be difficult to access the Surgery when you are with a pushchair or you are disabled.”

We have fitted an automatic door to enable easier access into the Surgery.

“It can take up to an hour before someone answers the telephone at 8.00am.”

We have changed our Goxhill opening times to 8.00am, so that Patients wanting to attend the Goxhill surgery can now ring there directly, in order to utilise the phone lines more efficiently.

“I do not wish to have to walk past others to put my prescription in the repeat box.”

We have re-located our prescription box so that is next to the front desk in Reception, there is also another box for prescriptions opposite the check in machine just through the main door.

“I would prefer an easier way to order my prescription, which will not coincide with my working times.”

We have created an e-mail prescription service, where you can either e-mail us your prescription to:

Or you can send a request form in via our website:

“Please re-consider opening the Ulceby Surgery.”

The Ulceby Surgery is now available for appointments on a Tuesday afternoon between 2 and 4pm, for a trial period of three months.

“Please publish the flu clinic dates on the website”

We now update our News and Notices section on the website to include the Flu Clinic dates; we will continue to do this each year.

"I would prefer a more confidential way to hand my sample in, rather than giving it to the receptionist”

Patients are now able to place their sample through the letterbox located on the ‘Treatment Room 2’ door. It is essential that patient name and D.O.B are attached to any samples given.

"I struggle to get an appointment on the day."

We now offer a Rapid Access Clinic, to create a higher volume of appointments for acute on the day consultations, once the routine appointments have gone.

"I cannot ring at 8am for an appointment."

We now have online booking for a limited amount of on the day appointments, from 6.30am.

* Many of the above comments were received in response to questions asked in the 2011 Patient Survey.

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