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Zero Tolerance Policy

Zero Tolerance Policy

Our Staff are here to help you and will always try to be as polite and helpful as possible even during difficult times.

There is a Zero Tolerance Policy against shouting, swearing or threatening behaviour, which will not be tolerated under any circumstances.

Patients and members of the public who are abusive or threatening towards our staff may be asked to leave. It may sometimes be necessary for the police to be called and for patients to be removed from our list.

The purpose of this policy, therefore, is to define the practice guidelines for removal of a patient from the practice list and to ensure that any concerns about removing patients from the list are dealt with fairly.

A copy of our policy below;

Zero Tolerance Policy (PDF, 400KB)

Please also have a look at our Social Media Policy.

Social Media Policy (PDF, 257KB)

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